- Where are the shipping/handling charges?
- What is package protection?
- Can I have my package delivered on a certain date?
- Why is my order being transferred from ground to postal?
- Why is my package late when I paid for express shipping
- Why can’t I use more than 1 coupon per order?
- What are your payment methods?
- How do I find my order total without entering my credit card?
- Your ad for an item shows one price but when I click to order it, it’s giving
me a different price, why?
- Why isn’t my multiple item discount showing on my order confirmation email?
- Has my order shipped?
- Why is it taking so long for my order to be shipped?
- Online order status shows “Order approval in progress”, what does this mean?
- How do I locate status of a backordered items?
- If a product is out of stock, can I place it on backorder?
- How can I change/add/cancel my order?
- How do I make a return?
- Is there a warranty on merchandise I purchase?
- What is your policy on web
- How can I add a comment about a product I received?
Age Restricted Items
- Why do you require a date of birth?
- How do I create a login?
- Why can’t I open the attachment for the label you emailed to me?
- Why can’t I see the barcode for the label you emailed?
- How can I get the barcode “print to fit” so I can utilize it?
- Why won’t my information auto-fill on your website??
- How do I unsubscribe from your email specials?
- I cannot click on the links for the email specials, what do I do?
- Why can’t I see images on the website/email specials?
- How do I clear my cache/history?
- My cart isn’t working, what do I do?
- Checkout isn’t working, what do I do?